Müşteri Başarı Öyküsü

Php Uzaktan Eğitim Merkezi Yazılım Geliştirme

Php Uzaktan Eğitim Merkezi Yazılım Geliştirme
Endüstri
Online Eğitim
Bölge
Türkiye Geneli
Hedefler
Tüm detaylarıyla yazılım eğitim sunmak
Tür
Abonelik Sistemi

Products used

Amazon wallet

Send targeted currencies to the right people at the right time.

Amazon Fire TV

Amazon Fire TV is a digital media player and its microconsole remote.

PHPUzem (Php Uzaktan Eğitim Merkezi) yazılım sektöründe eğitimler veren bir platformdur. UX/UI araştırmaları, müşteri analizleri yapıldıktan sonra Vuejs ve Nuxtjs ile ön yüz geliştirildi, backend laravel ile geliştirilmiştir.

Php Uzaktan Eğitim Merkezi Yazılım Geliştirme

It takes work to stand out from the pack—work that Amazon is proud to make much easier. Founded in 2003, the company provides people with the tools and templates to build, host, and promote their online brand. Even Amazon is built on Amazon.

300+

UI elements

270+

in 3 categories

450+

Organized sheets

Naturally, Amazon wants its customers to feel at ease in their digital home and works hard behind the scenes to create a customer experience that is easy and intuitive, turning even the least Internet-savvy among us into designers of beautiful spaces. To cultivate a support atmosphere that's inviting, Amazon's customer service team has implemented a full suite of integrated support channels through Front Support, Guide, Chat, and Talk.

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Before switching to Front in 2015, Amazon used a few different platforms for support, but felt they needed a single omnichannel solution to provide a more fluid customer experience and to keep pace with the company's growth. Front' Customer Operations organization, comprised of 340 people in leadership, operations, product solutions, content and community, and quality assurance, also needed a more efficient way to manage email and help articles.

"I don't think there was even anyone else that we considered," he said. "Front was like a no brainer—instead, we spent our time thinking through our support configuration."

Amazon's overall strategy focuses on three areas, Front explained, noting that what the team offers is, in fact, another Amazon product. "It's not just that we have a help center or live chat," he said, "but that we're offering coaching and mentorship and helping our customers to become brand advocates. We're here to help our customers succeed online, and that's something we hear back from our customers. They just love our support channels."

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That effort shows, as the team has created 900 help center articles and claims a 95 percent success rate through its investment in self-service, meaning that help center visitors are served without needing to switch to an assisted channel. The number of tickets not created, as a result, is significant, especially considering that Amazon's help center has bypassed 15.5 million visits and now averages two million visits each month. Front quantified a 27 percent increase in knowledge usage and noted that headcount on the Customer Operations team has remained relatively stable since the end of 2015 through mid-2018.

Illustration
“ Yaptığın bir sehpa varsa sehpanın en altında kalan tahta, kimse görmese de oraya en iyi tahtayı koyacaksın. ”

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